Store Policy

Customer Care

Need a hand with an order, have a question about one of our products, or just need to get in touch?

Email us at info@hoardersemporium.co.uk and we’ll be happy to help.

We’re a small independent business, so while we may not always be able to reply immediately, we’ll get back to you as soon as we can.

Payments

We currently accept:

- Credit and debit cards

- Offline payments at in-person events, where available

Payments made through our website are processed securely by our payment providers. Hoarder’s Emporium does not directly store your full card details.

Privacy Policy

Last updated: September 2026

At Hoarder’s Emporium, we take your privacy seriously. This privacy policy explains what personal information we collect when you visit hoardersemporium.co.uk, place an order, contact us, or otherwise interact with our website, and how we use and protect that information.

Who We Are

Hoarder’s Emporium is an independent online collectibles retailer based in the United Kingdom.

For questions about this privacy policy or how we use your personal information, you can contact us at:

Email: info@hoardersemporium.co.uk

Information We Collect

Depending on how you use our website, we may collect information including:

- Your name

- Email address

- Telephone number, where provided

- Billing and delivery addresses

- Order and transaction information

- Communications you send to us

- Information about how you use and interact with our website

- Technical information such as your IP address, browser type, device information and cookie data

When you make a purchase, payment information is processed securely through our payment providers. We do not directly store your complete credit or debit card details.

How We Use Your Information

We may use your personal information to:

- Process, fulfil and deliver your orders

- Process payments and refunds

- Send order confirmations and delivery information

- Respond to questions and provide customer support

- Prevent or investigate fraud and protect our website and customers

- Maintain our business and transaction records

- Improve our website, products and services

- Send marketing communications where you have chosen to receive them or where otherwise permitted by law

- Meet our legal, tax and regulatory obligations

Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may process your information because:

- It is necessary to fulfil a contract with you.

For example, we need your name, address and order information to process and deliver something you have purchased from us.

- We have a legal obligation.

We may need to retain certain transaction and financial information to meet our legal, accounting or tax obligations.

- We have a legitimate business interest.

For example, we may use information where reasonably necessary to prevent fraud, protect our business, respond to customer enquiries or understand and improve how our website is used.

- You have given us consent.

Where consent is required, such as for certain marketing communications or non-essential cookies, you can withdraw that consent at any time.

Wix and Other Service Providers

Our website and online store are powered by Wix.

We may share personal information with trusted companies that provide services necessary to operate our business, such as:

- Wix and website service providers

- Payment processors

- Delivery and postal services

- IT, security and website service providers

- Analytics providers, where enabled

- Professional advisers, regulators or authorities where required by law

These organisations may only receive the information necessary for them to provide their services or where disclosure is otherwise permitted or required by law.

Our website uses cookies and similar technologies. Some cookies are necessary for the website and online shop to function correctly, while others may help us understand how visitors use our website or provide additional features.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website.

International Data Transfers

Some of the companies that provide services to our website may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate safeguards or other lawful mechanisms required by UK data protection law.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet legal, accounting and tax requirements.

Different types of information may therefore be kept for different periods.

When information is no longer required, we will delete or securely dispose of it where appropriate.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

- Ask for a copy of the personal information we hold about you

- Ask us to correct inaccurate or incomplete information

- Ask us to delete your personal information in certain circumstances

- Ask us to restrict how we use your information in certain circumstances

- Object to certain uses of your information

- Ask us to transfer certain information to you or another organisation

- Withdraw consent where we rely on your consent to process your information

These rights are not absolute and may depend on the circumstances and our legal obligations.

To exercise any of these rights, please contact us at info@hoardersemporium.co.uk.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to resolve them.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes to our website, services, business practices or legal requirements.

When we make changes, we will update the date shown at the top of this policy.

If you have questions about this privacy policy, your personal information, or how Hoarder’s Emporium handles your data, please contact us at:

Hoarder’s Emporium

Email: info@hoardersemporium.co.uk